| guest rating (travelling as a group, on business, 41-50 years) |
(5,3 of 10)  |
 the hotel provides additional items at no cost such as water boiler and teacups
 I asked for a quiet room away from the street and got a room where I had to listen to garbage dumps banging most of the night. |
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| guest rating (travelling as an individual, on business, 41-50 years) |
(5,2 of 10) |
the hotel has an express service button for all needs. The employee is very responsibe
I had difficulties with my bill. I was billed for items which were a part of the package. When I spoke to the employee at the reception he indicated that this was part of the package. The invoice he issued at first was not itemized. I had to request it. Only after I received the second invoice I noticed the chanrge which the employee states was to be settled by me. I later looked at my original booking and called the front desk to inform them that the additional charge should not have been on my bill. The individual respondet that he will check it and call me back. This never happenned. I had to get up earlier on the day of my departure to go to the reception desk and settle the situation. The employee on duty that morning assisted me by deducting the charge and appologizing for the inconvenience. I filed out a hotel critique sheet and let it at the reception that morning. |
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| guest rating (travelling as an individual, private, 41-50 years) |
(9,0 of 10)  |
Excellent hotel with perfect location. Very friendly and helpfull staff.
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| guest rating (travelling as an individual, on business, under 31 years) |
(10,0 of 10)  |
excellent breakfast
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| guest rating (travelling as an individual, on business, under 31 years) |
(9,6 of 10) |
| it takes forever till you get a cup of coffee during breakfast |
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| guest rating (travelling as an individual, on business, 51-60 years) |
(8,3 of 10)  |
Staff proffesionalism and attempt to meet the needs
Hotel is 100% smoke-free incl rooms. That took me by unpleasant surprise as this was not widely and overly advertised,on the contrary, the reservation system allowed me to put the smoking room request without any feedback that was not possible. This is a matter of principle. I would not book the hotel otherwise, ie I felt cheated. I am used to be heavily discriminated but not cheated. My assistent put the hotel on undesirable list of discriminatory facilities. I am sure you will have enough guests without us but our society will avoid this chain. |
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| guest rating (travelling as an individual, on business, 31-40 years) |
(5,7 of 10)  |
| no quality news paper at breakfast available like e.g. FAZ, Financial Times, Süddeutsche Zeitung and I was ask to buy those news paper at the reception desk. |
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| guest rating (travelling as an individual, on business, over 60 years) |
(9,1 of 10)  |
Very nice hotel with all necessary facilities for business and private visit.
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| guest rating (travelling as a group, private, 31-40 years) |
(9,2 of 10) |
Great Hotel, extremely competent staff. They reserved some very good restaurants for me. For Opera fans the "Komische Oper" is right next door, so you can have a drink at the hotel and then go to the opera.
Lots of great eating places nearby or in the Hotel. The Stammhaus seems to be like a pub, which it is but being part of the hotel you get 5* service.
The drinks and breakfast were somewhat expensive but this is a 5* hotel right next to Unter den Linden. |
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| guest rating (travelling as an individual, private, 41-50 years) |
(8,6 of 10) |
Good location. Attractive price. Good food. Staff friendly.
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