| guest rating (travelling as an individual, private, under 31 years) |
(9,4 of 10)  |
 Superb hotel.
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| guest rating (travelling as a couple, private, over 60 years) |
(9,4 of 10) |
The location is most exellant. The room itself was large, not narrow, as you have it in some 5* hotels(Kempinski-Bristol). The Fornuture looks old and need some fresh up action. The bathroom tails have much old design and should be modernised together with the light conditions. Yellow light in the bathrooms is not the present standard. We missed some body cream. But in general: Very nice and silent hotel with nice car parking to a vry compatative price.
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| guest rating (travelling as an individual, on business, under 31 years) |
(1,1 of 10)  |
 Rooms are teribly old-fashioned. Staff is incompetent. Too expensive! |
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| guest rating (travelling as a couple, on business, over 60 years) |
(3,8 of 10)  |
Central location with airport shuttle directly to hotel.
The prices during fair periods is far too high and the hotel is not of a high enough standard to demand such prices. In reality the hotel is struggeling to meet the standard and service of a 3 star hotel. |
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| guest rating (travelling as an individual, private, 51-60 years) |
(9,1 of 10) |
BEST HOTEL WE HAVE STAYED AT EVER
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| guest rating (travelling as a couple, private, 41-50 years) |
(9,6 of 10)  |
very friendly staff!!! very helpfull.
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| guest rating (travelling as a group, on business, 41-50 years) |
(8,0 of 10)  |
Location in down town is very good
the breakfest was 3 star level quality only |
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| guest rating (not specified, private, under 31 years) |
(10,0 of 10) |
The staff was very helpful, generally. The environment was quite cozy. We really enjoyed our stay.
The night we arrived, the elevator was out of order and we had to carry our luggage up to the 4th floor at 3.00 am and after a long trip... A few days later we found out that there was another elevator in the hotel, which we had not been informed of upon arrival... It was a bit unpleasant considering I personally have a serious problem with my knee... |
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| guest rating (not specified, private, 31-40 years) |
(7,4 of 10)  |
The location was perfect, and 90% of the staff was very service minded and positive. The hall (reception), dinning room and relaxing area was very nice.
But the halls to the room and the room was outdated, and we had two chairs in our room (513), where the seat was torn. And I don’t think that is acceptable at a 4-star hotel. But I guess that’s why the pice was not higher. (I was there with my mom). |
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| guest rating (travelling as an individual, on business, 41-50 years) |
(4,7 of 10)  |
Die Lage am Kudamm und in der Nähre der U-Bahn ist ideal für Aktivitäten in Berlin.
Die Lobby ist ansprechend und in sehr gutem Zustand. Die Zimmer sind aus den 70ern und in einem schlechten Zustand. |
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| guest rating (travelling as an individual, on business, under 31 years) |
(3,3 of 10)  |
| dated rooms, stretched to limit staff, breakfast buffet had with stale bread,... the list would be very long I regret. This has not been a very positive experience with Hotel Zoo |
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