Hotel rates in Canada: A high price to pay for little in the way of customer service or a fair deal?
Nuremberg, 22nd April 2010 - hotel.info, the free online hotel reservation service with over 210,000 hotels worldwide, has investigated just how satisfied the customers who have used it to book rooms have been with the service provided by the hotel.
On the basis of over one million hotel ratings, www.hotel.info specifically analysed the value-for-money assessments submitted for 3 and 4 star hotels in order to calculate the guest satisfaction. Warini Munshi, Managing Director of hotel.info Ltd explains, "In contrast to a ranking based purely on price, which a range of portals already offer, we have concentrated on analysing the qualitative aspects of the hotels. After all, hotel guests do not use price alone to rate establishments - they want a high level of quality too."
Here are the results of the analysis:
- International: Lisbon in top position, followed by Tokyo. European cities dominate the rankings.
- Canada: Niagara Falls is the leader whereas large cities such as Toronto and Montreal appear only in the bottom third of the listing.
hotel.info Global Top 20: (major cities)
Value for money rating
Rio de Janeiro
hotel.info-Top 15 Cities in Canada
Value for money rating
Niagara Falls, Ontario
In Canada the guests of hotel.info were especially satisfied with the value for money of hotels in Niagara Falls. The hotels in Halifax (Nova Scotia) and Victoria (British Columbia) also did well and were felt to provide good service at a fair price. Ottawa was placed in the mid-range of the survey whereas the large cities of Toronto and Vancouver were placed in the lower third of the list. The booking customers criticised the value for money of the hotels in Banff but which was nonetheless placed within the top 15 destinations.
Guests are invited to assess the hotel that they have booked through www.hotel.info on a scale of 0 to 10 after they have checked out. Criteria such as room quality and staff friendliness can be judged in addition to the perceived value for money.
www.hotel.info is a free online hotel reservation service for corporate and private customers. The service offers more than 210,000 hotels for electronic bookings around the world. Customers booking via hotel.info achieve significantly better prices in comparison with other booking channels. In addition, hotel.info shows all available room prices for each hotel, so that the customer can always select the cheapest or most suitable room price. All bookings via hotel.info are transferred simultaneously, securely and directly to the respective hotel’s computer. This guarantees the unique integration of each hotel’s own reservation systems (CRS or PMS) and hotel.info’s own reservation system myRES into the hotel.info unified user interface. At hotel.info, customers seeking hotel rooms can base their decisions to book a room not only on the core information such as room price and hotel facilities, but also on the hotel reviews and ratings submitted by around 1 million hotel guests from around the world. Compared with existing rating portals, hotel.info customers can rely on 100% genuine hotel ratings, since only customers who have booked and recently stayed in each hotel are asked for their opinion. Once a customer has selected an offer, the hotel is presented for direct online booking at attractive conditions, in line with the hotel.info "Check & Book" claim. hotel.info is the international brand of hotel.de AG. This brand was created to further drive expansion within Europe. The aim is to establish hotel.info throughout Europe as the leading reservation service for corporate and private customers. Today hotel.info operates offices in Germany, France, Spain, Italy and China.