The Behaviour of Hotel Guests: Honesty is the most important factor for the hotelier
Nuremberg, 5th January 2011 – The online hotel reservation service hotel.info conducted a survey amongst its German and European partner hotels which showed that hoteliers place great value on the honesty of their guests.
Hoteliers highly appreciate guests who pay their bill and who do not remove items from the hotel. Almost 100% of those taking part in the survey marked this as „very important“ or „important“.
Scoring more than 95% the quality of reliability came second, e.g. no last minute cancellations and the observance of the times for check-in and check-out. The third most important quality was held to be the friendliness of guests to the hotel staff. More than 8 out of 10 hotel managers are of this opinion.
Cleanliness and generosity on the part of the guest are not held to be as important as was generally thought. Whilst approximately 80% of hoteliers considered cleanliness to be either „very important“ and „important“, clearly hoping that rooms will be left clean and tidy, the importance of guest generosity was considered far less significant and not really expected. Tips are only considered important by every fifth hotelier.
hotel.info conducted this survey amongst its German and European hoteliers through the hotel newsletter. The hoteliers evaluated guest behaviour on the above points with "very important", „important“, „neutral“, „less important“ and „unimportant“. More than 700 hoteliers took part in the survey.
www.hotel.info is a free online hotel reservation service for corporate and private customers. The service offers more than 210,000 hotels for electronic bookings around the world. Customers booking via hotel.info achieve significantly better prices in comparison with other booking channels. In addition, hotel.info shows all available room prices for each hotel, so that the customer can always select the cheapest or most suitable room price. All bookings via hotel.info are transferred simultaneously, securely and directly to the respective hotel’s computer. This guarantees the unique integration of each hotel’s own reservation systems (CRS or PMS) and hotel.info’s own reservation system myRES into the hotel.info unified user interface. At hotel.info, customers seeking hotel rooms can base their decisions to book a room not only on the core information such as room price and hotel facilities, but also on the hotel reviews and ratings submitted by around 1 million hotel guests from around the world. Compared with existing rating portals, hotel.info customers can rely on 100% genuine hotel ratings, since only customers who have booked and recently stayed in each hotel are asked for their opinion. Once a customer has selected an offer, the hotel is presented for direct online booking at attractive conditions, in line with the hotel.info "Check & Book" claim. hotel.info is the international brand of hotel.de AG. This brand was created to further drive expansion within Europe. The aim is to establish hotel.info throughout Europe as the leading reservation service for corporate and private customers. Today hotel.infooperates offices in Germany, France, Spain, Italy and China.
Ms. Warini Munshi
hotel.info hotel booking Ltd.
2-8 Victoria Avenue
London, EC2M 4NS
Fax: +44-20-8043 1108
URL: www.hotel.info hotel.info