The hotel.info Value for Money Index:
Check out with satisfaction or leave dissatisfied?
London, 18th October 2010 – What are the guests' experiences during their stay? Do the majority of hotel guests leave their hotel in the United Kingdom and all over the world feeling satisfied with their stay or are they frequently disappointed? This question was once again posed by hotel.info, the free online hotel reservation service for more than 210,000 hotels worldwide, during the research for their Value for Money Index.*
The following table shows the guest evaluations of the Value for Money in three and four star hotels. These results from hotel.info are as at the end of the third quarter:
United Kingdom:
Belfast still in the lead with new entrant Portsmouth bringing up the rear. London is out of the ranking.
Worldwide:
Eastern European cities are still the best; Paris is disappointingly in last place.
hotel.info Top 15 Cities in the United Kingdom
Current value for money rating
Previous value for money rating
1.
Belfast
8.06
2.
Bournemouth
7.06
3.
Manchester
7.01
4.
Glasgow
6.91
5.
Liverpool
6.85
6.
Bristol
6.78
7.
Edinburgh
6.69
8.
Oxford
6.67
9.
Southampton
6.59
10.
Birmingham
6.57
11.
Nottingham
6.54
12.
Aberdeen
6.44
13.
Cambridge
6.32
14.
Coventry
6.32
15.
Portsmouth
6.11
1.
Belfast
7.86
2.
Bournemouth
7.13
3.
Glasgow
7.05
4.
Liverpool
7.02
5.
Southampton
6.97
6.
Manchester
6.91
7.
Edinburgh
6.82
8.
Birmingham
6.66
9.
Coventry
6.59
10.
Nottingham
6.55
11.
Aberdeen
6.52
12.
Oxford
6.43
13.
Bristol
6.31
14.
Cardiff
6.19
15.
London
6.11
In Belfast hotel guests were especially satisfied with the quality of service offered by the hotels. With a score of 8.06 the Northern Irish capital was in first place. The hotels in Bournemouth and Edinburgh maintained their position due to the good value for money offered. The hotels in Bristol have advanced considerably - in the city on the River Avon the relationship between service offered and price has considerably improved in the opinion of customers. Whilst the new entrant Portsmouth achieved the last place the result for the capital city was disappointing this time. With a score of 6.06 the metropolis on the Thames failed to be included in the Top15.
hotel.info Global Top 20: (major cities)
Current value for money rating
Previous value for money rating
1.
Prague
7.65
2.
Warsaw
7.63
3.
Budapest
7.59
4.
Ottawa
7.57
5.
Berlin
7.44
6.
Lisbon
7.43
7.
Bucharest
7.41
8.
Tokyo
7.26
9.
Vienna
7.25
10.
Madrid
7.19
11.
Shanghai
7.06
12.
Istanbul
6.90
13.
Rome
6.88
14.
Helsinki
6.67
15.
Athens
6.64
16.
Hong Kong
6.54
17.
Buenos Aires
6.52
18.
Brussels
6.40
19.
Zurich
6.37
20.
Paris
6.28
1.
Prague
7.64
2.
Lisbon
7.58
3.
Budapest
7.53
4.
Berlin
7.47
5.
Ottawa
7.42
6.
Warsaw
7.38
7.
Vienna
7.29
8.
Tokyo
7.28
9.
Bucharest
7.25
10.
Madrid
7.14
11.
Shanghai
6.99
12.
Istanbul
6.87
13.
Hong Kong
6.72
14.
Buenos Aires
6.71
15.
Rome
6.70
16.
Helsinki
6.68
17.
Athens
6.55
18.
Brussels
6.54
19.
Paris
6.27
20.
Berne
6.21
Globally Prague remained in first place. After their stay in the „Golden City“ guests signified the highest level of satisfaction with the value for money in the hotels there. The hotels on the Vistula also made great progress. The Polish capital Warsaw gained second place. And also in Ottawa, the federal capital of Canada, the quality increased in relation to the prices for overnight accommodation. In Brussels, Zürich and Paris the guests were not so satisfied. Whilst Brussels lost some ground (from 6.54 to 6.40) it still remained in 18th place whereas Paris the "City of Love" came right at the end. Berne, on the other hand, has fallen out of the ranking.
* hotel.info currently has more than a million hotel evaluations. Guests who have stayed in a hotel evaluate the hotel after their departure on the basis of a points system (0 to 10). Apart from criteria such as the quality of the room and friendliness of the staff they can also evaluate the value for money received. This has a special value as stated by Timo Vavrinec, Director of Communications at hotel.info: „The guest evaluations, along with location, numbers of stars, hotel description and the overall impression of the hotel, are of great value to our customers in making their choice of hotel easier. Therefore the question as to how the guest evaluates the value for money received is of critical importance in the overall evaluation.“
hotel.info
www.hotel.info is a free online hotel reservation service for corporate and private customers. The service offers more than 210,000 hotels for electronic bookings around the world. Customers booking via hotel.info achieve significantly better prices in comparison with other booking channels. In addition, hotel.info shows all available room prices for each hotel, so that the customer can always select the cheapest or most suitable room price. All bookings via hotel.info are transferred simultaneously, securely and directly to the respective hotel’s computer. This guarantees the unique integration of each hotel’s own reservation systems (CRS or PMS) and hotel.info’s own reservation system myRES into the hotel.info unified user interface. At hotel.info, customers seeking hotel rooms can base their decisions to book a room not only on the core information such as room price and hotel facilities, but also on the hotel reviews and ratings submitted by around 1 million hotel guests from around the world. Compared with existing rating portals, hotel.info customers can rely on 100% genuine hotel ratings, since only customers who have booked and recently stayed in each hotel are asked for their opinion. Once a customer has selected an offer, the hotel is presented for direct online booking at attractive conditions, in line with the hotel.info "Check & Book" claim. hotel.info is the international brand of hotel.de AG. This brand was created to further drive expansion within Europe. The aim is to establish hotel.info throughout Europe as the leading reservation service for corporate and private customers. Today hotel.infooperates offices in Germany, France, Spain, Italy and China.
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