As soon as you have decided on a hotel you can decide whether you wish to create a customer account with hotel.info or to make the booking without registering.

This data is needed so that it can be forwarded to the hotel you have booked. A booking that contains incomplete or erroneous information may be refused by the hotel. We recommend that you enter your mobile telephone number in case queries arise at short notice.

Once you click on the "Book" button and the reservation confirmation appears on your screen, a binding reservation has been made. We recommend that you print out the booking confirmation for your records. In addition, we will immediately send you a reservation confirmation to the e-mail address you specified.

If you do not receive a reservation confirmation from hotel.info immediately after booking, please write a brief e-mail message to support@hotel.info specifying your reservation number. If you have a customer account with hotel.info you can view a booking online at any time in the booking overview as well as receiving the booking confirmation once more.

No, this is not necessary. You only need the hotel.info reservation confirmation which you should present when you arrive at the hotel.

Please contact our Service Centre by phone around the clock on 00800-11211200 (free of charge from many countries - for more information click here) or by e-mail on support@hotel.info.

Please keep to the arrival time specified in the booking dialogue, or the time you entered in the case of a late arrival. Otherwise your hotel may reallocate the room(s) you have booked, or you may be charged additional fees. Where the hotel has mentioned special opening times we would ask you to fit your time of arrival to these times.

Please inform your hotel immediately using the contact details in your reservation confirmation. You can also find the hotel's contact details online under your booking overview, which can be reached from the menu item "My hotel.de" on the homepage.

No day-only rooms are available through hotel.info. You must pay the overnight rate.

In the booking process you will find the field „Message to the hotel“. This enables you to send non-binding messages and requirements to the hotel.

You have the possibility of reserving several rooms per booking depending on the online availability of the required rooms in the hotel selected. If there are more than 10 people then please get in touch with our Group Team using the e-mail address groups@hotel.info or by phone on 00800-11211200 (free of charge from many countries - for more information click here).

Yes, this is possible. You are welcome to use our hotel.info Meetings' Tool to submit an enquiry to suitable meeting hotels. Or send your meeting request to meetings@hotel.info. Our conference team will be pleased to help you.

Please note that only cancellations made before the cancellation deadline are free of charge. If the cancellation is made after this deadline, or no cancellation is made at all, the hotel may charge the total price (in accordance with their country law with a reduction for services not consumed). In addition some rates may not usually be cancelled. Please take careful note of the conditions of cancellation whilst making the booking.
If you wish to cancel a reservation, please follow these steps:

1. Click on the menu "Cancellation"
2. Enter the booking number and the cancellation code which you can see on your hotel.info booking confirmation.
3. Please now click on "Show reservations"
4. Check the cancellation conditions for this booking and then click on "Cancel"
5. You will receive the message: "Cancellation successful"
6. You will receive a confirmation of the cancellation by e-mail.

In the case of queries, please contact us. Our Service Centre can be reached around the clock on 00800-11211200 (free of charge from many countries - for more information click here) and by e-mail on rebooking@hotel.info. Please mention the cancellation code shown on your booking confirmation.

Please note that when cancelling the booking there may be a slight time delay since the specified times always relate to the local time at the hotel! hotel.info is only the provider between you as customer and the hotel. It is the sole responsibility of the hotel to determine the conditions of cancellation. In the case of queries about the cancellation fee, please contact the hotel directly. You can find the contact details on your booking confirmation or see it on your online booking overview.

Please inform the hotel at once in such cases. The hotel will inform you of any charges applicable. You can find the contact details on your booking confirmation or see it on your online booking overview.

You can change your booking online as follows:

1. Click on "My hotel.de" on the homepage
2. Log in using your user access information
3. Click on "Bookings"
4. Click on the "Change" button for the appropriate booking. You can now change your booking details.

Our customer Service Centre, which is available around the clock, will also be pleased to help you in making any changes to your booking. Contact our Service Centre on 00800-11211200 (free of charge from many countries - for more information click here) or in writing by e-mail to rebooking@hotel.info.

Please contact the hotel that you booked directly. The contact details can be found on your hotel.info booking confirmation or online in your booking overview under "My Profile" on the start page. Our Service Centre is available to answer any other questions around the clock on 00800-11211200 (free of charge from many countries - for more information click here) or in writing by e-mail to rebooking@hotel.info.

The cancellation conditions are determined by each hotel and can also vary between bookings made at the same hotel, e.g. during trade fairs (Best Price +). Therefore we cannot issue general conditions. You should decide before booking whether the cancellation conditions suit your needs. This decision is of particular relevance to cancellation rates that cannot be made free of charge. The relevant cancellation conditions can be found in the booking dialogue. In addition, you can find the conditions in the reservation confirmation received after making the booking.

Payment is normally made on departure from the hotel. It is only in exceptional circumstances that the hotel will charge your credit card at the time of booking - such as Early Bird rates, during trade fair/exhibition periods, Advanced Purchase rates.

When no credit card is required as a guarantee for a booking you may, of course, make the booking without a credit card.

When registering as a hotel.info customer, you will be offered the opportunity of saving your credit card information in an encrypted form in your profile. If the hotel you have selected requires a credit card to secure the booking, you will not be required to re-enter this information during the booking procedure.

Usually the purpose of this is merely to verify the credit card, which the hotel you selected needs to do in order to authenticate the booking. Payment is made - as you are already accustomed to - when the guest leaves the hotel. If pre-payment is required this is shown separately in the rate description.

Only when booking special rates such as Early Bird, Best Price+ or an Advance Purchase rate can your credit card be charged in advance by the hotel. If your credit card information is used by the hotel as security for your booking, which is usually the case, the hotel has the right to use this credit card information to charge you for any fees incurred due to a "no show" or late cancellation.

If you wish to request a new password, please follow these steps:

1. Call up the following internet pages (please copy this link into your browser): http://www.hotel.de/Customer/Profile/ResetPassword. On our homepage you also have the chance to request a new password under "My profile" / "Change profile" under the registration field.
2. Enter your e-mail address or user name
3. Click on the button "Request password"

Within a few minutes, you will receive an e-mail containing a link. Please use this link to create a new password.

If you wish to change your password, please follow these steps:

1. Click on "My hotel.de"
2. Log in using your user access information
3. Click on "Change Password"

Please note that your new password must contain at least 6 characters!

If you wish to update your data, please follow these steps:

1. Click on "My hotel.de"
2. Log in using your user access information
3. Click on "My Profile"

Each customer account at hotel.info must be assigned to a unique e-mail address. This allows you to access your customer account using the e-mail address. Please decide which e-mail address you wish to use for your hotel.info customer account.

Of course, you can deliberately open more than one account, for example to keep your business and private bookings separate.
For simplicity we recommend that you select only one e-mail address and only one hotel.info customer account, since this will provide you with a simple overview of all the bookings you have made.

We will delete your customer account immediately on request. Please send us a request to do so by e-mail to info@hotel.info. Please note that your customer account can not be deleted while it still contains open bookings.

If you see the error message "This e-mail address is already in use" this means that an account has already been created at hotel.info using this e-mail address. Please check that you have spelled the e-mail address correctly.
If the address is one that you use, you may have already used our service in the past.
In this case you can request a new password for this account. For doing so, please follow these steps:

1. Call up the following internet page (please copy this link in your browser): http://www.hotel.de/Customer/Profile/ResetPassword
2. Enter your e-mail address or user name
3. Click on the button "Request password"

Within a few minutes, you will receive an e-mail containing a link. Please use this link to create a new password.

We offer the hotel.info service free of charge.

You can use hotel.info at any time to find out about non-binding hotel offers in a specific location (city/country/region). You do not need to enter any personal data to do this. As a visitor to hotel.info you can use one of 3 options to find hotel offers around the clock.

1. You conduct a search yourself on hotel.info's website (www.hotel.info).
2. You send us your query by e-mail to reservation@hotel.info for us to process on your behalf.
3. You can reach us around the clock on 00800-11211200 (free of charge from many countries - for more information click here) .

hotel.info offers business travellers further reduced rates.

Hotels that offer business travellers favourable corporate discounts are identified with this logo in the search result list. You will also find the corporate discounts in the booking dialogue on the rate listing.

The corporate discount rates may be booked by all business travellers. To do this, a company name must be entered in the company/institution field of the participants registration form.

The hotel.info newsletter is free of charge. It informs you of the latest offers, and you can subscribe and unsubscribe at any time. You can always find the latest newsletter and past issues by clicking on the newsletter menu item on our homepage.

To either subscribe or unsubscribe to your hotel.info newsletter or to receive it in another language please proceed as follows:

1. On the hotel.info homepage select the chosen language by using the language flag in the top right hand corner.
2. Click on the menu item "My profile"
3. As soon as the log in details have been entered the change will be made automatically.

Our conditions permit you free listing on hotel.info and our 18,000 connected partner sites. hotel.info operates exclusively on a commission basis. For more information, please contact: hotel@hotel.info

Yes, a reservation system must be used and maintained. It is not possible to offer your rooms "only on request". As a direct contract partner, you can use our own online reservation system myRES.

No, you can manage the number of available rooms and maintain closed dates in our myRES reservation system yourselves.

The partnership agreement is deemed to be valid from the receipt of the confirmation by hotel.info, is valid for an unspecified period and can be terminated in writing subject to a notice period of 30 days.

Yes, you can integrate a direct link on your own homepage. This will improve the presentation of your hotel and also give your booking customers the opportunity to book your hotel directly from your own homepage. For further information, please contact hotel@hotel.info.

There are two modes of presentation. First is the hotel.info hotel presentation mode. This appears as soon as the hotel uses the myRES booking system offered by us. All the required information for your hotel presentation is entered by you during registration. Through the Hotel Centre you can alter these details at any time. Hotels that use an external reservation system (a so-called Central Reservations System - CRS) are displayed in hotel.info using the information already stored in that system.

A maximum of 20 images can be uploaded. Images of the outside (front), the lobby, hotel rooms, dining facilities and leisure facilities are particularly effective ways of generating a positive impression of your hotel.

The descriptive text should be no longer than 2,000 characters. Guests are particularly interested in information about the site and situation of the hotel, and in the rooms and leisure, sports and spa facilities.

You can change these settings at any time through our Hotel Centre. Alternatively, you can send an e-mail to hotel@hotel.info to inform us of how you would like to receive your reservation confirmations. We will gladly make the change on your behalf. You can opt to receive confirmations by fax or by e-mail.

When you provide an Internet Best Price rate, you are guaranteeing that this is the best price that can be found on the Internet. Your rooms must not be available cheaper through other distribution channels or on your website. You can price match.

To edit your rates in myRES, please first log in to hotel.info then click “For Hoteliers” and “Manage allotments”. Then click "Revise: START". Doing this will block your hotel for bookings through www.hotel.info for the duration of the revision process. If you only want to check your rates, you can ignore this step.

If you would first like to check and update your closed dates for the current date, you can do this easily under the “(Un)lock availability” menu option by clicking the respective date. For short term rate changes, please use the myRES menu item “Edit rates and allotments”. For rate changes over a longer period, use the “Input Assistant”.

More detailed instructions on changing rates and allotments can be found in myRES under "Info & Reports" and "Help/Terms&Conditions/Forms". The online help is listed there by topic.

If you wish to change your prices on a seasonal basis they can be uploaded using the “Input Assistant”. This menu item allows you to specify the booking periods in the first step, allowing you to create multiple consecutive seasons.

If the seasonal periods require different cancellation conditions you can integrate these using the menu item “Maintain trade fair/exhibition periods”. This allows you to enter special cancellation conditions in addition for each booking period.

More detailed instructions on changing rates and allotments can be found in myRES under "Info & Reports" and "Help/Terms&Conditions/Forms".

hotel.info will take care of this for you. Please send your request in writing by e-mail to hotel@hotel.info, mentioning the time up to which your guests can cancel without incurring charges (e.g. “up to 6 pm on the arrival day” or “up to 6 pm one day prior to the arrival day”). Please mention both the time and day.

You can edit the price of breakfast directly within myRES. Do this by logging in and selecting the "Edit breakfast prices" menu item.

You can control this setting using the “Minimum Stay” option, using the myRES menu item “Edit prices and allotments” for short periods or the myRES menu item “Input Assistant” for longer periods.

More detailed instructions on changing rates and allotments can be found in myRES under "Info & Reports" and "Help/Terms&Conditions/Forms".

hotel.info will set up new room categories and rates for you. Please submit a request in writing by e-mail with the names of the rooms or rates to hotel@hotel.info. Please note that since we wish to maintain a uniform presentation for visitors to hotel.info it may not always be possible to use exactly your desired room name or description.

Yes, this is possible. However, promotional rates should ideally have a minimum duration of 4 to 6 weeks. Please send complete information on your offer to hotel@hotel.info for us to verify the details.

This is possible in principle, although hotel.info does not offer its own Channel Management System. Please contact your service provider first, who will provide all the information you need. Technical support relating to the use with myRES must also be supplied by the provider in the first instance.

Please note that it is only possible to activate the rates permanently for all connected agents through the corresponding channel management system if the rates have been entered using the appropriate software. Allotments and prices for the Best Price rate, seasonal or fair/exhibition price variations and associated cancellation conditions, additional information (such as breakfast included or not included), promotional rates, minimum stay, etc., must be entered permanently through your channel management system and updated accordingly.

In order to help you optimise booking volume and access new customer groups hotel.info offers various discounted rates, such as the special corporate discount rate that applies to the almost 1,500,000 business booking customers at hotel.info.

Other types of discount that can be configured are last-minute discount, early-bird discount, non-flex discount or long-stay discount. All discount rates are interpreted as a percentage discount on the daily rate, with no extra effort from you.

For more detailed information and to access the forms for our discount models, click the menu items in myRES under "Info & Reports" and "Help/Terms&Conditions/Forms".

Please use your personal access codes to check that the availability for your hotel is valid in the myRES system under "Edit rates and allotments". The following factors determine whether a hotel can be booked through hotel.info:

• The rate price must not be blocked (red border)
• At least 1 bookable room must be available in the room allotment The allotment must not have a red border and must not be set to 0
• The “arrival day” function must be activated so that the requested day appears as bookable
• If the “Minimum stay” is set to greater than 1 night, this must be taken into account in the booking query
• If you use the function “Maximum rooms”, then an available number of rooms must be offered

In myRES, you can make your hotel visible/available for booking by clicking "Edit rates and allotments" and unlocking prices and allotments by double-clicking them to remove the red border. However, if your hotel remains unavailable for booking or invisible on hotel.info, please contact us at hotel@hotel.info or by calling +49-2381-98082-0.

A static corporate discount rate/negotiated rate is a fixed rate negotiated between you and a company, and is generally commission-free (net rate).

Negotiated net rates/corporate discount rates are protected by password and are only accessible and bookable by the appropriate corporate client.

No. We only load negotiated rates for companies that have a Corporate Client Agreement already in place with hotel.info. These corporate clients forward their own negotiated net rates to us for activation on hotel.info.

No. Corporate discount rates/negotiated rates can only be changed by hotel.info, after verification with the appropriate company.

No, hotel.info links the corporate discount/negotiated rates with the allotment that has been activated per room type with the rates that can be accessed by the general public.

When blocking your entire allotment, you do not need to block the corporate discount rates/negotiated rates separately.
However, if you enter a conference rate or seasonal rate using the overview by month in our myRES system, you must lock the static corporate discount rate/negotiated rate separately if you do not wish it to be available (or if it is not part of the agreement with the corresponding company).

A package should usually comprise 1 to 3 nights' accommodation including breakfast and with the included services clearly defined. "The 'leaner' the deal, the greater the probability it will be booked!"

To enter your offer please contact us by e-mail: hotel@hotel.info or by phone: +49-2381-98082-0.

The decisive factors for the inclusion of a short break are as follows:

• previous sales figures (good booking feedback on public rates)
• destination/location of the hotel
• positive evaluation comments
• hotel category
• Booking period

As prerequisites for the listing you must, for example, also use our own myRES reservation system and adhere to the Best Price guarantee (rate parity).

hotel.info allows each hotel to configure up to two offers at a time. Depending on the success of the package further offers may be entered in the system.

A hotel itself cannot extend a package deal. The visibility of the offer is controlled by hotel.info. You must submit an extension request form. Once we have checked the booking feedback that has been received, hotel.info will extend and reactivate the offer.

Activation is free. Commission is charged on the basis of the hotel.info partnership agreement (+VAT in Germany).

Since the entry of package deals in our system is complex checks are made of each hotel to establish whether it is of a sufficient standard to be saleable through the hotel.info portal (based on our experience).

Global Distribution Systems (GDS) are booking platforms used by travel agents and supply data to the majority of Internet-based travel portals, intranets and booking engines.

If you are interested please contact us by e-mail hotel@hotel.info or by phone +49-2381-98082-0.

The prerequisite for using this sales channel is the use of hotel.info's reservation system, myRES, to manage allotments. Additionally your hotel may not have been previously bookable through a CRS into the GDS.

No, you can carry on using myRES as usual. The rates you have configured are transferred from myRES to the GDS in real time.

As usual, you will receive a reservation confirmation for each GDS booking. We will look after your billing through the GDS. Nevertheless, GDS bookings will be flagged in our invoices, for the purposes of greater clarity.

The GDS agreement is valid for the period of one year, and will be extended and valid for another year unless a written cancellation is sent in before the year ends. The written notice of termination has to arrive on the last day of the year, at the latest.

Online reviews can only be submitted from the booking customer's own account with us after departure from the hotel.

No. Both these items are covered in the Food section.

Deletion of these reviews can only be approved after comprehensive renovation works throughout the entire hotel complex. Evidence of this work must be supplied by the hotel.

Cancellation of the reservation is not possible, since your hotel has a binding contractual obligation to the booking customer to provide accommodation or travel services. If you do not have a room for the customer you are obliged to offer the customer alternative accommodation in the direct vicinity of your hotel. The alternative accommodation must be in an establishment of the same category as your hotel and must be offered at the same conditions and prices as originally booked. Furthermore you must inform the guest immediately of the alternative.

If you are unable to offer an alternative please contact the Support Team directly by e-mail: support@hotel.info or phone: +49-911-59832-0.

Please note the General Terms & Conditions of hotel.info that you have agreed to.

Due to your contractual obligation to provide the booking customer with accommodation or travel services this booking must be accepted as made by the customer. If you are unable to determine why a certain price was bookable at these conditions, please contact us by e-mail support@hotel.info or by phone +49- 2381-98082-0. (See corresponding information in the hotel.info General Terms & Conditions).

Conditions for acceptance in the Meeting's tool are:

• at least 3 stars
• at least 30 guest rooms
• at least three meeting rooms
• largest meeting room must accommodate at least 30 people in a classroom layout

A separate agreement is required to obtain a listing for your hotel in the Meeting's tool, since the individual booking tool and Meeting's tool are separate from each other. If you are interested in a listing in our Meeting's tool please contact us by e-mail on hotel@hotel.info or by phone +49-2381-98082-0.

Listing in the Meeting's tool is free of charge. hotel.info operates exclusively on a commission basis. In the case of a booking a commission charge is levied on the booked night rate (including breakfast), day-delegate rate or conference rate, catering during the conference and on the meeting-room price.
You can also link to the hotel.info homepage. Please use the following example:
http://www.hotel.de/Homepage?han=XXXXXXX
A link on secondary pages with the endings .htm or .html (static pages) is not possible.

The Meeting's tool operates along the lines of a "request-for-proposal" (RFP) basis. There is no need to upload specific rates and capacity. When a customer sends an inquiry, you reply to them via the Meeting's tool, providing your current prices and availability.

We will update this for you. Please send the relevant information by e-mail to hotel@hotel.info.

The commission charge is calculated on the basis of the actual total services provided at the end of the event.

Each hotel continues to pay the same commission as is due when bookings are made through hotel.info. An exception to this rule is made in the case of hotel bookings through GDS. A special agreement is concluded with these hotels, which also regulates the commission rate.

All hotels that can be booked through hotel.info are automatically passed on to external partners. hotel.info has no influence on which hotels are incorporated into the partner's application. Usually partners accept all the hotels. You do not need any additional rates or allotment management. All hotel.info partners access the rates available through hotel.info.

The payment process is usually the same as for bookings made through hotel.info - i.e payments are usually made on departure from the hotel. Exception: bookings made through tour operators. In this case, the booking is paid for by the organiser - i.e. the customer pays the complete amount for his trip to the organiser in advance, and receives a voucher that also bears a hotel.info reservation number.

We require your personal details so that we can pass these to the hotel in the case of a booking being made.

If you wish to update your data, please follow these steps:

1. Click on the menu „My hotel.de"
2. Log in using your access data
3. Click on the menu „My Profile“

Each customer account at hotel.info must be assigned to a unique e-mail address. This allows you to access your customer account using the e-mail address. Please decide which e-mail address you wish to use for your hotel.info customer account.

If you see the error message "This e-mail address is already in use" this means that an account has already been created at hotel.info using this e-mail address. Please check that you have spelled the e-mail address correctly.
If the address is one that you use, you may have already used our service in the past. In this case you can request a new password for this account. For doing so, please follow these steps:

1. Click on the following link: http://www.hotel.de/Customer/Profile/ResetPassword
2. Enter your e-mail address or user name
3. Click on „Request Password“

Within a few minutes, you will receive an e-mail containing a link. Please use this link to create a new password.

We will delete your customer account immediately on request. Please send a request to do so by e-mail to info@hotel.info. Please note that your customer account can not be deleted while it still contains open bookings.

If you wish to request a new password, please follow these steps:

1. Click on the following link: http://www.hotel.de/Customer/Profile/ResetPassword
2. Enter your e-mail address or user name
3. Click on „Request Password“

Within a few minutes, you will receive an e-mail containing a link. Please use this link to create a new password.

If you wish to change your password, please follow these steps:

1. Click on the menu „My hotel.de“
2. Log in using your access data
3. Click on the menu "My Profile“

Please note that your new password must contain at least 6 characters!

Meeting requests which are created using the hotel.info Meetings' Tool always are made "on request". This guarantees that you always receive the latest daily rates.

You have the possibility of selecting a maximum of 10 hotels per meeting request.

We would ask you to submit information in as much detail as possible so that the hotels can accurately compile their offers.

When using our Meetings' Tool it is possible to limit the search for hotels which fulfill your criteria through the menu "Detailed Search".

The hotels are obliged to answer you through the Meetings' Tool within 24 hours. You will receive an e-mail with each answer informing you that the current state of your meeting request can be called up using the Meetings' Tool of hotel.info.

The Meetings' Tool offers you the possibility of communication with the individual hotels through your personal access. Please click on „News“ in the meetings' overview in order to contact the hotel. Here you can contact the hotel on such matters as price.

As soon as a booking is made through the hotel.info Meetings' Tool and the desired hotel has confirmed your booking it is binding. Usually the hotels will send you a separate contract after the booking has been made through hotel.info which must be signed by you and returned to the hotel.

Please use the cancellation function within your meetings' overview. We wish to point out that any decision about cancellation fees after expiration of a determined time limit is made by your contract partner, the hotel. hotel.info has no influence on this.

Every desired change has to be communicated to the hotel at once. You can do this through your meetings' overview by changing the request or by clicking on „News“ in order to contact the hotel.

The hotel.info Meetings' Tool is offered to you free of charge.