For hoteliers

Contact for hoteliers

Phone  +49-2381-98082-0

Fax  +49-2381-98082-39


If your hotel is based in United Kingdom please contact:

Phone  +44-20-32061430

Fax  +44-20-30436699


Your contact person for queries about existing bookings:

Phone  +49-911-59832-16

Fax  +49-911-59832-1216


For further information and additional contact details please click here.
FAQ - Frequently asked questions
FAQ - Frequently asked questions
Here you will find the answers to the questions most frequently asked by customers. Please click on the desired topic in order to open the questions and answers.
1. Personal Data
2. Booking
3. Cancellation/re-booking
4. Credit card details/Payment
5. Password/personal data
6. Rates / Offers
7. Corporate discounts
8. Newsletters
General FAQ for Affiliates
FAQ for travel agents
1. Become a partner hotel
2. Your hotel on
3. Log-in details
4. Invoices and payment
5. Additional marketing opportunities
6. GDS
7. Questions about reservations
8. Packages
1. Personal Data
2. Requests
3. Offers
4. Booking
5. Cancellation / Rebooking
6. Costs