hotel.info with its international brand hotel.info, is a leading global online hotel reservation service with a wide customer reach. Presently more than 3 million registered customers use our unique system offering over 250,000 hotels worldwide, generating thousands of hotel bookings each day. The client can find the best hotel location to suit his/her requirements by using the many search criteria - e.g. the address-specific vicinity search.

Due to the simple and quick online direct booking of more than 210,000 hotels worldwide you will save a great deal of time and money. hotel.info offers you a wide-ranging selection of well-known hotel chains and private hotels as well as apartment hotels and attractive short breaks with professional and competent support.

In total there are approximately 210,000 hotels constantly on line which can be booked at advantageous prices. This number is achieved by linking with several international reservation systems (e.g. Pegasus, Trust), and in German-speaking countries largely through hotel.info's own reservation system, myRES.

An "Affiliate" is an online sales partner for a website. Affiliates provide access for visitors or interested shoppers to other websites, and earn money in this way (usually in the form of a commission or share in revenue). The affiliate often operates its own website, forum, portal or newsletter.

The "Programme" is the platform through which an online service provider communicates with its online sales partners (the Affiliates). After logging on to the platform, the Affiliate can gain access to links, banners, advertising or product lists that can be integrated in its own website. If a visitor to the Affiliate's website uses the Affiliate's link to book/buy a product, the Affiliate receives commission.

The Partnership Agreement is the basis of the hotel.info-Partner Programme, which has to be accepted by the partner when registering for the Partner Programme in addition to the hotel.info General Terms & Conditions. You will find the Partnership Agreement here.

As an Affiliate you can join the hotel.info Partner Programme free of charge and without obligation. Immediately after your successful registration you will receive a confirmation of participation from hotel.info containing your personalised partner link free of charge.

The "HAN" (HotelAgentNumber) or Partner ID is your personal participant and customer number. This number will ensure that the bookings made through your site are allocated correctly. Please make sure that your HAN has been integrated into every link using the parameters (&han=xxxxxxx).

The link with your personal HAN to enable integration in your website will be sent to you by e-mail after your registration has been successfully completed. Every time you log in to hotel.info, this number will appear at the top right, above the the language selection: "Customer number: XXXXXXX"
The expression "HAN" is synonymous with the terms Partner ID, Hotel Agent Number, Participant Number, Customer Number, Agency Number and Agent number.

Using the menu item „My hotel.de" and "My Profile" you can update your personal information.
Changes to billing information (such as corporate name or bank details) must be made in writing by fax (+49-911-59832-1216) or e-mail (affiliate@hotel.info), since otherwise the new information will not be used when a credit note is raised. Please always specify your e-mail address and Partner ID (HAN).

It is free to use and not dependent on turnover.

For every successful booking made you will receive a percentage of the booking order value as commission. The amount of the commission is based on the following:

Here is an example: Your monthly statement shows 50 bookings to be credited. A commission rate of 5.25% of the total order value will be credited to these 50 bookings. If the booking volume is EUR 10,000 you will receive EUR 525.

Payment is made automatically via bank transfer. You can view the status of bookings made through your site online and at any time through your Affiliate Centre.

All hotel bookings that are tracked with your Partner ID (=HAN) will receive commission. No commission is credited for cancelled and 'no show' (non-arrival) bookings.

Bookings made through the hotel.info Service Centre do not attract commission. Only bookings that have been made online through the partner link or through the Affiliate Centre are commissionable.

The calculation of commission due and payment by bank transfer takes place two months after the end of the departure month.

Affiliate commission is paid out monthly in euros, provided that the minimum threshold of €50 is reached for that month. Commission balances below €50 are accrued in your account and automatically transferred once €50 has been reached.

When your commission is ready to be paid out, an Affiliate Programme credit note will be sent out as a PDF file attached to an e-mail at the same time as the money is transferred. If you do not receive such a document, please contact affiliate@hotel.info.

Commission is paid out by hotel.info direct either to your specified account or through your travel agent association.

Once you register with thehotel.info Partner Programme you will automatically receive an e-mail from us with all the necessary information and a special Partner ID number, known as the “HAN" (=HotelAgentNr). Please use your unique HAN number as the tracking parameter (&han=xxxxxxx) each time you link to hotel.info. As a result all the reservations made using this link will be clearly allocated to your Partner account. You can find further information on linking under "9. Website integration.

You can view a monthly report of all bookings made through your website in the previous 2 years using your Partner ID (=HAN) in the online statistics section in the Affiliate Centre.

Yes, you can access your booking statistics in the hotel.info Affiliate Centre. Various statistical breakdowns are available here.

By means of the detailed online statistics you can analyse the results, down to the exact hour, using various parameters:

Country of the booker	Main hotel groups
Rate classification	Location of the hotel
Hotels	Country of the hotel
Hotel category	Booking volume

In order for you to receive your Partner commission for bookings it is essential that the booking is made online and that your personal Partner ID (=HAN) is transmitted to hotel.info using the link parameter (&han=XXXXXXX). The link is sent to you automatically on completion of your successful registration in the hotel.info Partner Programme. A further possibility to make bookings is though the Affiliate Centre.

Tip for travel agencies: Save your Partner link as a favourite. In this way all provision due to you can be correctly assigned.

In the case of bookings without a credit card or bookings for which the credit card is only used to secure the room, the customer shall pay in person at the hotel before departure. Only in the case of special rates (mostly outside Germany) will your card be charged by the hotel. It is not possible to make a payment to hotel.info as we are merely the agent between the hotel and the guest. As such, hotel.info has no influence on the payment methods stipulated by individual hotels. For more detailed information, please contact the appropriate hotel.

Generally hotel bookings made through hotel.info can be cancelled without charge up to 1800 hours on the day of arrival (hotel's local time) as long as there are no other conditions mentioned in the hotel description. If you need to cancel a booking, you will find the menu option "Cancel booking" under “My hotel.de”.

For bookings within Germany a credit card is usually not required. Hotels outside Germany usually only accept bookings that are confirmed with a credit card number. In the event that a customer does not arrive and has not cancelled on time, the hotel has the option of charging a cancellation fee against the credit card. The credit card will only be charged directly by the hotel when special rates apply. In the case of bookings without a credit card or bookings for which the credit card is only used to secure the room: the customer pays at the hotel before departure.

The staff of the hotel.info Service Centre can be reached 7 days a week from 00 - 24 hours under the following service number: 00800-11211200 (free of charge from many countries. For more information click here). Written requests can be made through info@hotel.info. Please note that commission will not be paid on bookings made through the hotel.info Service Centre.

Tip for travel agencies: Save your Partner link as a favourite. In this way all provision due to you can be correctly assigned.

No. A confirmation is always sent from hotel.info as evidence of the booking to your e-mail address. This confirmation provides all the relevant information about the hotel booked and is sent out immediately once the booking process is completed and should be presented by your customer in the hotel.

An integration of hotel.info in your own website is always possible. More information on this topic can be found here. If you have any questions you can also contact affiliate@hotel.info. Our Affiliate Team will be pleased to be of further assistance.

You are welcome to link your partner link to as many pages as you want. These web pages, however, must not contravene good taste, applicable law and the regulations concerning youth protection.

You can set up both the hotel.info search form with various URL parameters (parameter overview) as well as linking directly to the list of hotels for a specific town, e.g. Berlin, or a specific hotel, e.g. Mercure Airport Hotel Berlin Tegel. Links can be created in this way to any dynamic page with the ending .aspx. Please always add your Partner ID (=HAN) to the relevant link using the parameter “&han=XXXXXXX”. This way you will ensure that the bookings made through your site are correctly allocated.
You can also link to the hotel.info homepage. Use the following example:
http://www.hotel.info/home.aspx?han=XXXXXXX
A link to sub-pages with the ending .htm oder .html (static pages) is not possible.

hotel.info has created many advertising banners in all the usual formats as well as search forms in various sizes. In our Affiliate Centre you can view the latest advertising materials.

Colours can be coordinated via URL parameters. An overview of the colour combinations can be found under colour adjustments. In addition you can also contact affiliate@hotel.info.

hotel.info offers not only a web service but also a hotel export. The XML documentation for this can be found in the Affiliate Centre under the tab XML interface. There you will also find information about hotel export. If you are not yet registered as an Affiliate Partner with hotel.info, you should first of all register for the Partner Programme through www.hotel.info/startup. Immediately after registration you will have access to the Affiliate Centre. If you have any questions you can also contact affiliate@hotel.info. Our Affiliate Team will be pleased to be of further assistance.

Websites which have integrated hotel.info can be found here.

hotel.info offers you and your customers many additional advantages, including:

• The hotel.info Service Centre is available to provide speedy advice around the clock (contact information).
• Numerous reviews and ratings from guests will help you choose the right hotel and enable easier decision-making for you and your customers.
• hotel.info offers particularly flexible and user friendly cancellation conditions: a cancellation free of charge is often possible up to 1800 hours on the day of arrival.
• Real-time availability – only those hotels that actually have rooms available will be displayed.
• Book your room for the night right up until midnight!
• Various sort options can be customized according to your needs (e.g. price, hotel evaluation, number of stars, distance from destination address, popularity).
• The hotel.info reservation tool allows you to compare hotels direct, providing a clear assessment of several hotels alongside each other.
• Our vicinity search function allows you to specify hotels located directly adjacent to your destination.
• A map is also available to make it easier for you to find your way around, showing the location of each individual establishment.
• Different hotel categories (e.g. golf, luxury, spa, winter-sports, beach, etc.) target and attract different customer groups.
• hotel.info offers various short break deals at great prices! (e.g. city breaks, spa breaks, romantic breaks, luxury breaks, family breaks, etc.).
• "Book without registration" ensures that your customers will be able to make their reservation quickly.
• The user-friendly system of %PartnerSite Name% also provides ease of use to international customers:
• The booking can be made in various languages (currently 37).
• Hotel descriptions are available in all languages.
• Automatic conversion of foreign currencies.
• Significant price advantages guaranteed:
• All available rates and room types are displayed so that the customer can always select the cheapest or most suitable room price, according to the "best-buy" principle.
• Business travellers also benefit from specially negotiated corporate rates.
• The "best-price guarantee" ensures that the cheapest Internet price is offered.

In order for you to receive your partner commission for bookings, it is essential that the booking is made online and that your personal partner ID (=HAN) is passed to hotel.info. This must be done using the link parameter (&han=XXXXXXX). Your partner link (www.hotel.info/home.aspx?han=XXXXXXX) will be sent to you automatically once you have successfully registered for the hotel.info partner programme. Another option is to make the booking through the Affiliate Centre (found in the "Make a booking" menu item).

Tip: Save your partner link as a favourite. This will ensure that all commission due to you can be correctly assigned.

You are given the option of entering the travellers' names during the booking process.

No. A confirmation is always sent to your e-mail address directly from hotel.info as proof of the booking. This confirmation provides all the relevant information about the hotel that has been booked. It is sent immediately after the booking process is completed and should be presented by your customer in the hotel.

In the case of bookings without a credit card or bookings for which the credit card is only used to secure the room, the customer will pay in person at the hotel before departure. The credit card will only be charged by the hotel in the case of special rates (mostly outside Germany). It is not possible to make a payment to hotel.info as we are merely the agent between the hotel and the guest. As such, hotel.info has no influence on the payment methods stipulated by individual hotels. For more detailed information, please contact the appropriate hotel.

When making a booking, the customer usually pays directly at the hotel (with the exception of prepaid rates). If you would like to make the payment to the hotel on behalf of your customer, you must contact the hotel — as your contractual partner — prior to arrival. This is in order to clarify the methods of payment. It is at the hotel's discretion whether or not to comply with your request.

For bookings within Germany, a credit card is usually not required. Hotels outside Germany usually only accept bookings that are secured with a credit card. In the event that a customer does not arrive or does not cancel on time, the hotel has the option of charging a cancellation fee against the credit card. The credit card will only be charged directly by the hotel when special rates apply. In the case of bookings without a credit card, or bookings for which the credit card is only used to secure the room, the customer pays at the hotel before departure.

Generally, hotel bookings made through hotel.info can be cancelled without charge up to 6 p.m. on the day of arrival (at the hotel's local time), so long as there are no other conditions mentioned in the hotel description. If you need to cancel a booking, you will find the menu option "Cancel booking" under "My profile"

You can contact the staff at the hotel.info Service Centre 24 hours a day, 7 days a week, and free of charge on the following service number: 00800 - 11211200. Alternatively, you can send written queries to info@hotel.info. Please note that commission will not be paid on bookings made through the hotel.info Service Centre.

In addition to conducting business over the counter, you can integrate the partner programme for travel agents into your website. You will receive your usual partner commission for all bookings made in this way. The programme is quick and simple to integrate. If you have any questions, please do not hesitate to contact affiliate@hotel.info. Our Affiliate Team will be pleased to offer further assistance.

Bookings can be made at over 210,000 hotels using hotel.info. Even at smaller destinations and at times when event organisers or other booking portals no longer have availability, you are guaranteed to find the right hotel for your customers at hotel.info.

Bookings can be made quickly, simply and free of charge.

What's more, you will receive an attractive partner commission on all successful bookings placed. As you would expect, there is no charge to participate in the partner programme for travel agents on hotel.info — that means no membership fee and no hidden costs.

An expert team will provide you with friendly and professional support and will deal with your concerns quickly.

Convinced? You can register here free of charge, with no strings attached. You can get started as soon as you have registered.

We do not recommend the use of this method for programming as there seems to be an interoperability problem between php and .NET.

The problem might be caused by the fact that our type of .NET web service requires a document/literal request whilst the php5 extension probably does not send it that way by default. A SOAP request will be created which will not fit our interface structure.

Webservice clients using CURL and NuSoap generally achieve satisfactory results.

Due to direct connections to the biggest Central Reservation Systems worldwide and the high number of hotels being requested, we strongly advise against making requests for such wide-ranging locations. In order to achieve a more satisfactory search use the GetMultiAvailability method instead which will optimize your results as you are able to request hotels just by PropertyNumber.

You need to switch to the production interface (using your product AffiliateNumber) first and check whether you are getting a response. If not, please send us your xml-request and xml-response pair to ensure speedy assistance. We also recommend using the method GetAvailableHotelsFromLocationNr for better response data quality.

For quick and adequate support please create an xml-request with one of the recommended tools (i.e. SoapUI) and try sending it to our production interface (containing your production AffiliateNumber). If you still receive an error message please send us a support query including:

• your XML request and response
• the WSDL endpoint you´re using currently

It iis not possible to receive all information in one request due to performance parameters. Providing all hotel information in one request would generate poor results in respect of the response time and also create a potential overload for our external providers.

The best way to use our web service is by requesting the hotel details only should the customer wish to view them, e.g. clicking on "details" on your website. In this case we recommend the use of the GetPropertyDescription method. As hotel information can change frequently we recommend retrieving all information by live request. Only then will you receive the most up to date hotel information displayed.

Please note: Only one property description can be requested at a time.

No. Only requests for one room type are possible. The AllowRoomUpgrade option might be of use as this also considers higher grade room types. Where no double room is available the next higher room type will be displayed, depending on availability.

No. Our web service is not meant to be used for the creation of your own database but for live requests only. For this reason it is not permitted.

No, there is not. In order to decrease the amount of available properties you can limit the result by ContractStatus, Radius, etc. We also recommend setting the flag RequestMyRESOnly to "true" for big European cities like Berlin or London.

No, there is not. The hotel response sort is the same as that of hotel.info. If you need a different sort you have to use different response parameters in order to make this for yourself.

In order to retrieve live information analog to our website please use the production interface as our test system is not up to date.

There is no guarantee for the average price obtained from external Central Reservation Systems. We can guarantee this only for our myRES properties. It might however be that prices shown are valid for one night and not an average over more than one night.

If you would like to display the total price on your website by calculating the price received from our web service, please add a preamble to your terms and conditions, stating that the total price is displayed on your hotel provider's website and clearly indicate that you do not take any responsibility for the accuracy of what is displayed. (=DirectBookingLink to booking step 3).

Sample calculation for the average price: You would like to book a room for 5 nights in a hotel.. The price for the first 3 nights is 50 EUR per night, the price for the 2 remaining nights is 120 EUR per night (e.g. where the hotel increased the rate due to a fair/exhibition).
3 x 50 EUR = 150 EUR
2 x 120 EUR = 240 EUR
Consequently the booking price is 390 EUR for the 5 nights. The average of 390 is 78 EUR. This should be the price you obtain from our web service (mostly myRES).

If you request just one night the cheapest room for one night will be shown.

The ThumbnailPictureURL from the GetAvailable method just shows small icons. Use the method GetPropertyDescription to obtain high quality hotel pictures.

You can choose from one of our languages: German, English, French, Spanish or Italian as the description language For some hotels there already is a description available in the chosen language, if not, the English description will be displayed. In the case of an external CRS it depends on each hotel as to which description language is stored. The following language descriptions (German, English, French, Spanish, and Italian) are currently available for our myRES-hotels.