Så snart du har bestemt dig for et hotel, kan du i bookingvinduet vælge, om du samtidig med online-bookingen vil oprette en kundekonto hos hotel.info eller gennemføre bookingen uden registrering.

Disse data skal videreføres til det hotel, du booker. Et hotel kan afvise en booking, hvor angivelserne er fejlagtige eller ufuldstændige. Vi anbefaler, at du indtaster dit mobilnummer, så det er muligt at afklare eventuelle spørgsmål.

En booking er forpligtende, så snart du i bookingvinduet har klikket på "Gennemfør booking", og du får vist reserveringsbekræftelsen på skærmen. Vi anbefaler, at du udskriver bookingbekræftelsen og opbevarer den sammen med dine øvrige rejsepapirer. Desuden sender vi dig omgående en reserveringsbekræftelse til den e-mail-adresse, du har indtastet.

Hvis du ikke umiddelbart efter din booking har modtaget en e-mail med din hotel.info-reserveringsbekræftelse, vil vi bede dig sende en kort e-mail til support@hotel.info og derved oplyse dit bookingnummer. Hvis du har en hotel.info-kundekonto, kan du til hver en tid holde øje med dine hotelreserveringer via din bookingoversigt og derved på ny sende reserveringsbekræftelsen til din e-mail-adresse.

Nej, denne er ikke nødvendig. Du har kun brug for reserveringsbekræftelsen fra hotel.info, som du viser, når du ankommer på hotellet.

Kontakt vores servicecenter, som du kan komme i forbindelse med døgnet rundt på 00800-11211200 (fra mange lande er det gratis, for yderligere informationer klik her) eller via e-mail til support@hotel.info.

Overhold venligst den tid, der står i bookingvinduet, eller den, du selv vælger til senere ankomst, ellers kan hotellet give de bookede værelser til andre kunder og/eller opkræve betaling af gebyrerne. Hvis hotellet har særlige åbningstider, vil vi bede dig om at indrette din rejse i forhold til disse.

Vær venlig at informere hotellet om dette via de kontaktdata, der står på reserveringsbekræftelsen Hotellets data kan du også finde i din bookingoversigt, på startsiden under menupunktet "Mit hotel.info".

hotel.info tilbyder ikke værelser til benyttelse i løbet af dagen. Du betaler for overnatning.

I bookingvinduet finder du feltet "Meddelelser/ønsker til hotellet". Her har du mulighed for uforpligtende at sende meddelelser/ønsker til hotellet.

Du har mulighed for at reservere flere værelser under en booking, afhængigt af online-tilgængeligheden af de pågældende værelser på det pågældende hotel. Hvis antallet af personer er over 10, bedes du kontakte vores gruppeteam på e-mail-adressen groups@hotel.info eller telefonisk på 00800-11211200 (gratis fra mange lande, for yderligere informationer klik her).

Ja, det er muligt. Du kan via hotel.info's konferenceværktøj forespørge hos egnede konferencehoteller. Eller du kan sende din konferenceforespørgsel til meetings@hotel.info. Vores kursusteam hjælper dig gerne.

Vær opmærksom på, at det kun er gratis at afbestille bookinger inden for afbestillingsfristen. Hvis der afbestilles senere eller slet ikke, kan hotellet opkræve hele rejsens pris minus de ydelser, der ikke fandt sted, alt efter rejselandets lovkrav. Derudover kan særlige prisaftaler ikke afbestilles. Vær derfor særligt opmærksom på afbestillingsbetingelserne, mens du gennemfører din booking.
Benyt følgende fremgangsmåde ved afbestilling af en booking:

1. Klik på menupunktet "Afbestil booking"
2. Angiv bookingnummeret og afbestillingskoden, som du kan finde på din hotel.info-bookingbekræftelse
3. Klik nu på "Vis reservering"
4. Læs afbestillingsbetingelserne for den viste booking, og klik så på "Afbestil"
5. Du får nu visningen: "Afbestillingen er gennemført"
6. Du modtager en afbestillingsbekræftelse via e-mail.

Hvis du har spørgsmål, er du velkommen til at tage kontakt til os. Vores servicecenter står til rådighed døgnet rundt telefonisk på 00800-11211200 (gratis fra mange lande, for yderligere informationer klik her) og via e-mail rebooking@hotel.info. Opgiv afbestillingskoden, der er angivet på din bookingbekræftelse.

Vær opmærksom på, at der kan forekomme en tidsafvigelse, da de angivne tider altid retter sig efter hotellets lokale tid. hotel.info indtager udelukkende en formidlerfunktion mellem dig som kunde og hotellet. Det er helt op til hotellet at fastlægge afbestillingsbetingelserne. Hvis du har spørgsmål vedrørende afbestillingsgebyrer, beder vi dig tage kontakt direkte til hotellet. Du kan finde kontaktdataene på din bookingbekræftelse eller online via din bookingoversigt.

Informer også i denne situation straks hotellet. Hotellet kan informere dig om gebyrets størrelse. Du kan finde kontaktdataene på din bookingbekræftelse eller online via din bookingoversigt.

Du kan foretage en ændring af din booking på følgende måde:

1. Klik på menupunktet "Mit hotel.info" på startsiden
2. Log på ved hjælp af dine adgangsdata
3. Klik på menupunktet "Bookinger"
4. Klik så i feltet "Ændring af booking" ved den pågældende booking. Her kan du nu ændre din booking.

Du kan også få hjælp til ændring af din booking fra vores servicecenter, der altid er til rådighed. Kontakt vores servicecenter telefonisk på 00800-11211200 (gratis fra mange lande, for yderligere informationer klik her) eller skriftligt via e-mail til rebooking@hotel.info.

Henvend dig i første omgang til det pågældende hotel. Kontaktdataene kan du finde i din hotel.info- reserveringsbekræftelse eller online via din bookingoversigt under "Min profil" på startsiden. Ved yderligere spørgsmål står vores servicecenter altid til rådighed telefonisk på 00800-11211200 (gratis fra mange lande, for yderligere informationer klik her) eller skriftligt via e-mail til rebooking@hotel.info.

Afbestillingsbetingelserne bestemmes af de enkelte hoteller og kan variere voldsomt selv indenfor det enkelte hotel, f.eks. ved messer (bedstpris +). Det er derfor ikke muligt at levere generelle informationer. Beslut før bookingen, om afbestillingsreglerne kan accepteres. Denne beslutning er særlig relevant, hvis du vil booke en prisklasse, der ikke kan afbestilles uden gebyrer. De pågældende afbestillingsbetingelser kan du finde i bookingvinduet. Desuden kan du finde disse betingelser på din reserveringsbekræftelse efter din booking.

Betalingen sker som regel ved afrejse på hotellet. Kun i særlige tilfælde, såsom ved booking til tidlig-booking-, messe- eller advanced-purchase-rate, kan hotellet på forhånd trække beløbet på dit kreditkort.

Så længe der ikke kræves et kreditkort som booking-garanti, kan du selvfølgelig også booke uden kreditkort.

Ved registreringen som hotel.info-kunde får du mulighed for at gemme dine kreditkortinformationer i krypteret tilstand i din profil. Hvis det hotel, du ønsker at booke hos, kræver kreditkortsikring, er det ikke nødvendigt at indtaste informationerne igen.

Det drejer sig udelukkende om en kontrol af dit kreditkort, som dit udvalgte hotel benytter til godkendelse af din booking. Betalingen sker - som du er vant til - først ved afrejse på hotellet. Hvis der kræves forudbetaling for den prisklasse, du har valgt, vil det være angivet separat i prisklassebeskrivelsen.

Det er kun muligt at trække et beløb på dit kreditkort forud for din rejse ved specielle prisklasser som f.eks. tidlig-booking-, bedstpris +- eller advanced purchase-rate. Skulle hotellet benytte dine kreditkortinformationer som sikkerhed, hvilket er helt almindeligt, er hotellet berettiget til at trække de gebyrer, der opstår, hvis du ikke møder op eller afbestiller for sent, ved hjælp af dine kreditkortinformationer.

For at få en ny adgangskode skal du gøre følgende:

1. Hent følgende internetside (kopier dette link til din browser): http://www.hotel.de/Customer/Profile/ResetPassword. På vores hjemmeside har du også mulighed for at få tilsendt en ny adgangskode under menupunktet "Min profil" / "Ændring af profil" under log-in felterne.
2. Indtast din e-mail-adresse eller brugernavn
3. Klik på feltet "Tilsend adgangskode"

Inden for få minutter modtager du et link via e-mail. Benyt dette link for at danne en ny adgangskode.

For at ændre din nuværende adgangskode skal du gøre følgende:

1. Klik på menupunktet "Mit hotel.info"
2. Log på ved hjælp af dine adgangsdata
3. Klik på menupunktet "Skift adgangskode"

Vær opmærksom på, at din nye adgangskode skal indeholde mindst 6 tegn!

Gør følgende for at holde dine data opdateret::

1. Klik på menupunktet "Mit hotel.info"
2. Log på ved hjælp af dine adgangsdata
3. Klik på menupunktet "Min profil"

En kundekonto hos hotel.info er tilknyttet en enkelt e-mail-adresse. Derfor kan du benytte din e-mail-adresse til at få tilgang til netop din kundekonto. Beslut, hvilken e-mail-adresse du vil benytte til at få adgang til din hotel.info-kundekonto.

Naturligvis kan du oprette flere konti for f.eks at adskille private og erhvervsmæssige bookinger.
Vi anbefaler, at du for overskuelighedens skyld opretter én hotel.info-konto for én e-mail-adresse, da du kun herved har et nemt overblik over alle hidtidige bookinger.

Hvis du ønsker det, sletter vi omgående din kundekonto. Send os en opfordring via e-mail til info@hotel.info. Vær opmærksom på, at din kundekonto først kan slettes, når du ikke længere har aktive bookinger.

Hvis du får vist meddelelsen "E-mail-adressen er allerede i brug", eksisterer der allerede en kundekonto for denne e-mail-adresse hos hotel.info. Kontroller venligst, om du har indtastet e-mail-adressen rigtigt.
Er det rent faktisk din e-mail-adresse, har du allerede benyttet vores service med denne adresse?
Så har du nu mulighed for at få tilsendt en ny adgangskode. I dette tilfælde gør du følgende:

1. Hent følgende internetside (kopier dette link til din browser): http://www.hotel.de/Customer/Profile/ResetPassword
2. Indtast din e-mail-adresse eller brugernavn
3. Klik på feltet "Tilsend adgangskode"

Inden for få minutter modtager du et link via e-mail. Benyt dette link til at oprette en ny adgangskode.

hotel.info-service er et gratis tilbud.

Du kan til hver en tid få uforpligtende oplysninger om hoteltilbud et bestemt sted (by/land/region) via hotel.info. Indtil da behøver du ikke angive nogen form for personlige data. Du har som besøgende hos hotel.info mulighed for at finde 3 gode tilbud hos hoteller - døgnet rundt.

1. Du foretager selv en uforpligtende undersøgelse på hotel.info-internetsiden ( www.hotel.info).
2. Send din forespørgsel til os via e-mail til reservation@hotel.info.
3. Du kan ringe til os døgnet rundt på 00800-11211200 (gratis fra mange lande, for yderligere informationer klik her).

hotel.info tilbyder yderligere nedsatte priser for erhvervsrejsende.

Hoteller, der tilbyder særlige firmarabatter for forretningsrejsende, kan du genkende på dette logo på listen over søgeresultater. Desuden kan du finde Corporate Discounts i bookingvinduet på prislisten.

Alle forretningsrejsende må booke Corporate Discounts. Hertil skal der være angivet et firmanavn under punktet firma/institution på bookingformularen for deltageren.

Nyhedsbrevet fra hotel.info er gratis. Nyhedsbrevet informerer om aktuelle tilbud, og du kan når som helst bestille eller afbestille det. Du kan altid finde det aktuelle nyhedsbrev og de ældre udgaver på vores website under punktet "Nyhedsbrev".

For at bestille/afbestille eller skifte sprog for nyhedsbrevet fra hotel.info gør du følgende:

1. På hotel.info's startside vælger du sproget via det tilsvarende flag øverst til højre.
2. Klik på menupunktet "Min profil"
3. Da alle data nu er indtastet, sker ændringen automatisk

Our conditions permit you free listing on hotel.info and our 18,000 connected partner sites. hotel.info operates exclusively on a commission basis. For more information, please contact: hotel@hotel.info

Yes, a reservation system must be used and maintained. It is not possible to offer your rooms "only on request". As a direct contract partner, you can use our own online reservation system myRES.

No, you can manage the number of available rooms and maintain closed dates in our myRES reservation system yourselves.

The partnership agreement is deemed to be valid from the receipt of the confirmation by hotel.info, is valid for an unspecified period and can be terminated in writing subject to a notice period of 30 days.

Yes, you can integrate a direct link on your own homepage. This will improve the presentation of your hotel and also give your booking customers the opportunity to book your hotel directly from your own homepage. For further information, please contact hotel@hotel.info.

There are two modes of presentation. First is the hotel.info hotel presentation mode. This appears as soon as the hotel uses the myRES booking system offered by us. All the required information for your hotel presentation is entered by you during registration. Through the Hotel Centre you can alter these details at any time. Hotels that use an external reservation system (a so-called Central Reservations System - CRS) are displayed in hotel.info using the information already stored in that system.

A maximum of 20 images can be uploaded. Images of the outside (front), the lobby, hotel rooms, dining facilities and leisure facilities are particularly effective ways of generating a positive impression of your hotel.

The descriptive text should be no longer than 2,000 characters. Guests are particularly interested in information about the site and situation of the hotel, and in the rooms and leisure, sports and spa facilities.

You can change these settings at any time through our Hotel Centre. Alternatively, you can send an e-mail to hotel@hotel.info to inform us of how you would like to receive your reservation confirmations. We will gladly make the change on your behalf. You can opt to receive confirmations by fax or by e-mail.

When you provide an Internet Best Price rate, you are guaranteeing that this is the best price that can be found on the Internet. Your rooms must not be available cheaper through other distribution channels or on your website. You can price match.

To edit your rates in myRES, please first log in to hotel.info then click “For Hoteliers” and “Manage allotments”. Then click "Revise: START". Doing this will block your hotel for bookings through www.hotel.info for the duration of the revision process. If you only want to check your rates, you can ignore this step.

If you would first like to check and update your closed dates for the current date, you can do this easily under the “(Un)lock availability” menu option by clicking the respective date. For short term rate changes, please use the myRES menu item “Edit rates and allotments”. For rate changes over a longer period, use the “Input Assistant”.

More detailed instructions on changing rates and allotments can be found in myRES under "Info & Reports" and "Help/Terms&Conditions/Forms". The online help is listed there by topic.

If you wish to change your prices on a seasonal basis they can be uploaded using the “Input Assistant”. This menu item allows you to specify the booking periods in the first step, allowing you to create multiple consecutive seasons.

If the seasonal periods require different cancellation conditions you can integrate these using the menu item “Maintain trade fair/exhibition periods”. This allows you to enter special cancellation conditions in addition for each booking period.

More detailed instructions on changing rates and allotments can be found in myRES under "Info & Reports" and "Help/Terms&Conditions/Forms".

hotel.info will take care of this for you. Please send your request in writing by e-mail to hotel@hotel.info, mentioning the time up to which your guests can cancel without incurring charges (e.g. “up to 6 pm on the arrival day” or “up to 6 pm one day prior to the arrival day”). Please mention both the time and day.

You can edit the price of breakfast directly within myRES. Do this by logging in and selecting the "Edit breakfast prices" menu item.

You can control this setting using the “Minimum Stay” option, using the myRES menu item “Edit prices and allotments” for short periods or the myRES menu item “Input Assistant” for longer periods.

More detailed instructions on changing rates and allotments can be found in myRES under "Info & Reports" and "Help/Terms&Conditions/Forms".

hotel.info will set up new room categories and rates for you. Please submit a request in writing by e-mail with the names of the rooms or rates to hotel@hotel.info. Please note that since we wish to maintain a uniform presentation for visitors to hotel.info it may not always be possible to use exactly your desired room name or description.

Yes, this is possible. However, promotional rates should ideally have a minimum duration of 4 to 6 weeks. Please send complete information on your offer to hotel@hotel.info for us to verify the details.

This is possible in principle, although hotel.info does not offer its own Channel Management System. Please contact your service provider first, who will provide all the information you need. Technical support relating to the use with myRES must also be supplied by the provider in the first instance.

Please note that it is only possible to activate the rates permanently for all connected agents through the corresponding channel management system if the rates have been entered using the appropriate software. Allotments and prices for the Best Price rate, seasonal or fair/exhibition price variations and associated cancellation conditions, additional information (such as breakfast included or not included), promotional rates, minimum stay, etc., must be entered permanently through your channel management system and updated accordingly.

In order to help you optimise booking volume and access new customer groups hotel.info offers various discounted rates, such as the special corporate discount rate that applies to the almost 1,500,000 business booking customers at hotel.info.

Other types of discount that can be configured are last-minute discount, early-bird discount, non-flex discount or long-stay discount. All discount rates are interpreted as a percentage discount on the daily rate, with no extra effort from you.

For more detailed information and to access the forms for our discount models, click the menu items in myRES under "Info & Reports" and "Help/Terms&Conditions/Forms".

Please use your personal access codes to check that the availability for your hotel is valid in the myRES system under "Edit rates and allotments". The following factors determine whether a hotel can be booked through hotel.info:

• The rate price must not be blocked (red border)
• At least 1 bookable room must be available in the room allotment The allotment must not have a red border and must not be set to 0
• The “arrival day” function must be activated so that the requested day appears as bookable
• If the “Minimum stay” is set to greater than 1 night, this must be taken into account in the booking query
• If you use the function “Maximum rooms”, then an available number of rooms must be offered

In myRES, you can make your hotel visible/available for booking by clicking "Edit rates and allotments" and unlocking prices and allotments by double-clicking them to remove the red border. However, if your hotel remains unavailable for booking or invisible on hotel.info, please contact us at hotel@hotel.info or by calling +49-2381-98082-0.

A static corporate discount rate/negotiated rate is a fixed rate negotiated between you and a company, and is generally commission-free (net rate).

Negotiated net rates/corporate discount rates are protected by password and are only accessible and bookable by the appropriate corporate client.

No. We only load negotiated rates for companies that have a Corporate Client Agreement already in place with hotel.info. These corporate clients forward their own negotiated net rates to us for activation on hotel.info.

No. Corporate discount rates/negotiated rates can only be changed by hotel.info, after verification with the appropriate company.

No, hotel.info links the corporate discount/negotiated rates with the allotment that has been activated per room type with the rates that can be accessed by the general public.

When blocking your entire allotment, you do not need to block the corporate discount rates/negotiated rates separately.
However, if you enter a conference rate or seasonal rate using the overview by month in our myRES system, you must lock the static corporate discount rate/negotiated rate separately if you do not wish it to be available (or if it is not part of the agreement with the corresponding company).

A package should usually comprise 1 to 3 nights' accommodation including breakfast and with the included services clearly defined. "The 'leaner' the deal, the greater the probability it will be booked!"

To enter your offer please contact us by e-mail: hotel@hotel.info or by phone: +49-2381-98082-0.

The decisive factors for the inclusion of a short break are as follows:

• previous sales figures (good booking feedback on public rates)
• destination/location of the hotel
• positive evaluation comments
• hotel category
• Booking period

As prerequisites for the listing you must, for example, also use our own myRES reservation system and adhere to the Best Price guarantee (rate parity).

hotel.info allows each hotel to configure up to two offers at a time. Depending on the success of the package further offers may be entered in the system.

A hotel itself cannot extend a package deal. The visibility of the offer is controlled by hotel.info. You must submit an extension request form. Once we have checked the booking feedback that has been received, hotel.info will extend and reactivate the offer.

Activation is free. Commission is charged on the basis of the hotel.info partnership agreement (+VAT in Germany).

Since the entry of package deals in our system is complex checks are made of each hotel to establish whether it is of a sufficient standard to be saleable through the hotel.info portal (based on our experience).

Global Distribution Systems (GDS) are booking platforms used by travel agents and supply data to the majority of Internet-based travel portals, intranets and booking engines.

If you are interested please contact us by e-mail hotel@hotel.info or by phone +49-2381-98082-0.

The prerequisite for using this sales channel is the use of hotel.info's reservation system, myRES, to manage allotments. Additionally your hotel may not have been previously bookable through a CRS into the GDS.

No, you can carry on using myRES as usual. The rates you have configured are transferred from myRES to the GDS in real time.

As usual, you will receive a reservation confirmation for each GDS booking. We will look after your billing through the GDS. Nevertheless, GDS bookings will be flagged in our invoices, for the purposes of greater clarity.

The GDS agreement is valid for the period of one year, and will be extended and valid for another year unless a written cancellation is sent in before the year ends. The written notice of termination has to arrive on the last day of the year, at the latest.

Online reviews can only be submitted from the booking customer's own account with us after departure from the hotel.

No. Both these items are covered in the Food section.

Deletion of these reviews can only be approved after comprehensive renovation works throughout the entire hotel complex. Evidence of this work must be supplied by the hotel.

Cancellation of the reservation is not possible, since your hotel has a binding contractual obligation to the booking customer to provide accommodation or travel services. If you do not have a room for the customer you are obliged to offer the customer alternative accommodation in the direct vicinity of your hotel. The alternative accommodation must be in an establishment of the same category as your hotel and must be offered at the same conditions and prices as originally booked. Furthermore you must inform the guest immediately of the alternative.

If you are unable to offer an alternative please contact the Support Team directly by e-mail: support@hotel.info or phone: +49-911-59832-0.

Please note the General Terms & Conditions of hotel.info that you have agreed to.

Due to your contractual obligation to provide the booking customer with accommodation or travel services this booking must be accepted as made by the customer. If you are unable to determine why a certain price was bookable at these conditions, please contact us by e-mail support@hotel.info or by phone +49- 2381-98082-0. (See corresponding information in the hotel.info General Terms & Conditions).

Conditions for acceptance in the Meeting's tool are:

• at least 3 stars
• at least 30 guest rooms
• at least three meeting rooms
• largest meeting room must accommodate at least 30 people in a classroom layout

A separate agreement is required to obtain a listing for your hotel in the Meeting's tool, since the individual booking tool and Meeting's tool are separate from each other. If you are interested in a listing in our Meeting's tool please contact us by e-mail on hotel@hotel.info or by phone +49-2381-98082-0.

Listing in the Meeting's tool is free of charge. hotel.info operates exclusively on a commission basis. In the case of a booking a commission charge is levied on the booked night rate (including breakfast), day-delegate rate or conference rate, catering during the conference and on the meeting-room price.
You can also link to the hotel.info homepage. Please use the following example:
http://www.hotel.de/Homepage?han=XXXXXXX
A link on secondary pages with the endings .htm or .html (static pages) is not possible.

The Meeting's tool operates along the lines of a "request-for-proposal" (RFP) basis. There is no need to upload specific rates and capacity. When a customer sends an inquiry, you reply to them via the Meeting's tool, providing your current prices and availability.

We will update this for you. Please send the relevant information by e-mail to hotel@hotel.info.

The commission charge is calculated on the basis of the actual total services provided at the end of the event.

Each hotel continues to pay the same commission as is due when bookings are made through hotel.info. An exception to this rule is made in the case of hotel bookings through GDS. A special agreement is concluded with these hotels, which also regulates the commission rate.

All hotels that can be booked through hotel.info are automatically passed on to external partners. hotel.info has no influence on which hotels are incorporated into the partner's application. Usually partners accept all the hotels. You do not need any additional rates or allotment management. All hotel.info partners access the rates available through hotel.info.

The payment process is usually the same as for bookings made through hotel.info - i.e payments are usually made on departure from the hotel. Exception: bookings made through tour operators. In this case, the booking is paid for by the organiser - i.e. the customer pays the complete amount for his trip to the organiser in advance, and receives a voucher that also bears a hotel.info reservation number.

We require your personal details so that we can pass these to the hotel in the case of a booking being made.

If you wish to update your data, please follow these steps:

1. Click on the menu „My hotel.de"
2. Log in using your access data
3. Click on the menu „My Profile“

Each customer account at hotel.info must be assigned to a unique e-mail address. This allows you to access your customer account using the e-mail address. Please decide which e-mail address you wish to use for your hotel.info customer account.

If you see the error message "This e-mail address is already in use" this means that an account has already been created at hotel.info using this e-mail address. Please check that you have spelled the e-mail address correctly.
If the address is one that you use, you may have already used our service in the past. In this case you can request a new password for this account. For doing so, please follow these steps:

1. Click on the following link: http://www.hotel.de/Customer/Profile/ResetPassword
2. Enter your e-mail address or user name
3. Click on „Request Password“

Within a few minutes, you will receive an e-mail containing a link. Please use this link to create a new password.

We will delete your customer account immediately on request. Please send a request to do so by e-mail to info@hotel.info. Please note that your customer account can not be deleted while it still contains open bookings.

If you wish to request a new password, please follow these steps:

1. Click on the following link: http://www.hotel.de/Customer/Profile/ResetPassword
2. Enter your e-mail address or user name
3. Click on „Request Password“

Within a few minutes, you will receive an e-mail containing a link. Please use this link to create a new password.

If you wish to change your password, please follow these steps:

1. Click on the menu „My hotel.de“
2. Log in using your access data
3. Click on the menu "My Profile“

Please note that your new password must contain at least 6 characters!

Meeting requests which are created using the hotel.info Meetings' Tool always are made "on request". This guarantees that you always receive the latest daily rates.

You have the possibility of selecting a maximum of 10 hotels per meeting request.

We would ask you to submit information in as much detail as possible so that the hotels can accurately compile their offers.

When using our Meetings' Tool it is possible to limit the search for hotels which fulfill your criteria through the menu "Detailed Search".

The hotels are obliged to answer you through the Meetings' Tool within 24 hours. You will receive an e-mail with each answer informing you that the current state of your meeting request can be called up using the Meetings' Tool of hotel.info.

The Meetings' Tool offers you the possibility of communication with the individual hotels through your personal access. Please click on „News“ in the meetings' overview in order to contact the hotel. Here you can contact the hotel on such matters as price.

As soon as a booking is made through the hotel.info Meetings' Tool and the desired hotel has confirmed your booking it is binding. Usually the hotels will send you a separate contract after the booking has been made through hotel.info which must be signed by you and returned to the hotel.

Please use the cancellation function within your meetings' overview. We wish to point out that any decision about cancellation fees after expiration of a determined time limit is made by your contract partner, the hotel. hotel.info has no influence on this.

Every desired change has to be communicated to the hotel at once. You can do this through your meetings' overview by changing the request or by clicking on „News“ in order to contact the hotel.

The hotel.info Meetings' Tool is offered to you free of charge.